Question 1

What is Merchnest™?

Accepted Answer

Merchnest™ is a platform that helps venues like cafés, bars, restaurants, entertainment venues, and tourist attractions create and sell branded merchandise without operational hassle. We handle everything—from production to order fulfillment—so you can focus on your business while growing your brand and generating additional revenue.

Question 2

How does the subscription model work?

Accepted Answer

We offer four subscription plans: Free, Basic, Standard, and Premium. Each plan offers different features such as the number of branded products, customization options, and revenue-sharing percentages. Choose the plan that best suits your venue's needs and upgrade anytime as your business grows, and/or you see results.

Question 3

What kind of products can I offer?

Accepted Answer

We provide a wide range of customizable products, including apparel, accessories, drinkware, and more. The product range depends on your subscription plan, with higher-tier plans offering more options and greater customization capabilities.

Question 4

How is revenue shared?

Accepted Answer

Merchnest™ operates on a revenue-sharing model where you earn a percentage of the profit from each sale. The exact percentage depends on your subscription plan, with higher-tier plans offering greater revenue shares.

Question 5

Who handles production and shipping?

Accepted Answer

We manage the entire process for you—from producing the merchandise to shipping it directly to your customers. This ensures a seamless experience for both you and your patrons, without adding operational strain to your team.

Question 6

What branding options are available?

Accepted Answer

Merchnest™ specializes in creating venue-specific, branded merchandise. Depending on your subscription plan, you can then choose from fully customizable designs or pre-selected templates to match your venue's identity.

Question 7

Do I need to hold any inventory?

Accepted Answer

No, you don’t need to worry about inventory management. This is all taken care of one our side, eliminating any need for storage or upfront investment.

Question 8

How will customers purchase merchandise?

Accepted Answer

We set up a custom online merchandise store for your venue on the Merchnest™ platform. Customers can browse, select, and purchase products directly through this store. QR codes linking to the store will be displayed in your venue for easy access.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes, after one-year minimum term on each subscription model, you can then cancel your subscription at any time. However, please note that access to certain features and revenue-sharing rates will be adjusted according to the subscription level (or free plan) you move to.

Question 10

How can I promote my merchandise?

Accepted Answer

Merchnest™ provides marketing support to help you drive sales. Primarily QR codes for in-venue promotion, we’ll work with you to ensure your merchandise reaches your customers effectively. We suggest you display the QR in every way possible; Menu, table, place cards, placard, receipts, posters.

Question 11

Is customer support available?

Accepted Answer

Absolutely! Our team is here to support you every step of the way. Whether it’s onboarding, customizing products, or troubleshooting an issue, we’re just a call or email away.

Question 12

What if I want to upgrade or downgrade my subscription?

Accepted Answer

You can easily upgrade or downgrade your subscription at any time following your one-year minimum term, through your Merchnest™ account dashboard (in development, currently a manual process). Changes will be reflected in your next billing cycle, including any changes in revenue share.

Question 13

Do I need to pay any additional fees besides the subscription cost?

Accepted Answer

No additional fees are required. Your subscription covers all services, including setting up your merchandise store, product production, and customer support. Revenue-sharing terms are clearly outlined in each plan.

Question 14

What makes Merchnest™ different from other merchandise platforms?

Accepted Answer

Merchnest™ is designed specifically for venues. We prioritize your brand, your customer experience, and your growth. Our platform combines cutting-edge technology, seamless logistics, and a passion for storytelling to create a unique offering that strengthens your venue’s identity.

Question 15

Can I track my merchandise sales?

Accepted Answer

Yes, we provide a user-friendly dashboard that gives you detailed insights into your sales performance, customer behavior, and product trends, so you can make informed decisions about your merchandise strategy.

Question 16

Is my venue's data secure?

Accepted Answer

Absolutely. We prioritize your data privacy and security, adhering to international standards to ensure your venue and customer information is fully protected.

Question 17

Can I suggest new products to add to the catalog?

Accepted Answer

Yes! We welcome feedback and product suggestions from our subscribers. If there’s a specific product you’d like to see, let us know, and we’ll do our best to include it in future updates.

FAQ